سياسة الخصوصية واتفاقية الاستخدام

Privacy Policy — English (unofficial translation)

This is an unofficial English translation of the Arabic Privacy Policy above, provided for convenience. The Arabic version is the authoritative text and prevails in case of any discrepancy.

Privacy Policy — Air Care Trading Company

Your Account Commitments

At Air Care we are committed to protecting your personal data in accordance with the highest standards of security and privacy. By using store.aircare-co.com or any of our services, you acknowledge your consent to the collection and use of your personal data as described in this policy. If you do not agree to this policy, please do not use the site.

Protecting Your Privacy with Air Care

Air Care is committed to providing high-quality air conditioning and refrigeration services, supported by after-sales service, within a framework of transparency and security in handling your personal information. We value your trust and strive to protect your data by all possible means.

Privacy Guarantee

• We promise not to sell or rent your personal data to any third party, except as stated in this policy or with your prior consent.
• Information is used only to provide the services you request.

Service Providers (Third Parties)

• We engage external companies to perform certain services on our behalf, such as order delivery, payment processing, and data analysis.
• They are granted only the minimum data necessary to perform their tasks and are not permitted to use the data for any other purposes.

Data We Collect

We collect the following information: full name, email address, phone number, full address, payment details (credit/debit cards), and demographic information such as age and region.

Use of Your Data

Your personal data is used for the following purposes: fulfilling orders and providing services; communicating with you about orders or special offers; sending customer satisfaction surveys; and improving site performance and your experience as a user.

Data Sharing

Your data is shared only in the following cases: fulfilling orders through delivery and payment partners; upon an official request from the competent government authorities; or after obtaining your explicit consent.

Data Protection

• We use advanced security protocols to protect your data from breaches or unauthorized access.
• Data is stored on secured servers using advanced encryption.

Cross-Border Data Transfers

• Some data may be transferred to servers outside the Kingdom of Saudi Arabia.
• We comply with the applicable legal controls and approved standard procedures to protect this data during transfer.

Accessing and Updating Your Data

• You can log in to your account and update your personal data at any time.
• You may also contact us to delete or amend any data in accordance with applicable regulations.

Changes to the Privacy Policy

• We reserve the right to amend this policy at any time.
• In the event of material changes, we will notify you by email or through a notice on our site.

Usage Agreement

By using the site or app, the user fully agrees to all terms and conditions of this agreement. The user must be at least 18 years old or have full legal capacity. The user is responsible for the confidentiality of their account and may not share login credentials with others. The user must use the platform in accordance with the laws and regulations of Saudi Arabia. Communication is conducted via email and is considered official and legally binding. The store reserves the right to amend the agreement and impose fees in accordance with approved legal policies; users will be notified of any material amendments.

رقم الهوية الوطنية / National ID

عند تفعيل المحفظة وبرنامج المكافآت، نطلب رقم الهوية الوطنية (للمواطن) أو الإقامة (للمقيم) لغرض التحقّق من الهوية، وتخصيص محفظةٍ واحدة لكلّ شخص، ومنع الازدواج والاحتيال. يُخزَّن الرقم بشكلٍ آمنٍ على خوادمنا، ولا يُعرض علناً ولا يُشارَك مع أطرافٍ خارجية إلا وفق ما تقتضيه الأنظمة أو الجهات المختصّة.

When activating the wallet and rewards program, we collect your national ID (citizens) or Iqama (residents) solely to verify identity, assign one wallet per person, and prevent duplication and fraud. The number is stored securely on our servers, is not displayed publicly, and is not shared with third parties except as required by law or competent authorities.

Contact Us

If you have any inquiry or wish to exercise your rights regarding your data, please contact us: Email: info@aircare-co.com · Phone: 920002576 · WhatsApp: 0565177744. All rights reserved © Air Care Trading Company.